PAYMENTS
Are there any extra costs above the listed tour prices?
No, there are no extra fees that we require from you. We do not charge any extra fees or fuel surcharges. The listed price is the price you pay and includes GST. However, please note the inclusions and exclusions for each tour.
The prices quoted on this website represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the payment date, a small group surcharge will be offered to ensure the trip’s operation. Find Your Feet Australia tries its utmost not to increase tour prices, however sometimes increases are outside our control. We reserve the right to amend tour prices at any time. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, airfares, airport charges, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date.
The prices quoted on this website represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the payment date, a small group surcharge will be offered to ensure the trip’s operation. Find Your Feet Australia tries its utmost not to increase tour prices, however sometimes increases are outside our control. We reserve the right to amend tour prices at any time. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, airfares, airport charges, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date.
What is your cancellation policy?
Cancellation by Guest
If you wish to cancel your tour, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice, cancellation will take effect subject to the following:
• If cancellation takes place more than 90 days prior to your departure date, your full deposit will be forfeited.
• If cancellation takes place less than 90 days prior to your departure date, 100% of the tour price will be forfeited.
• The date of cancellation is the date that Find Your Feet receives written notice via email of the cancellation. Cancellation requests must be submitted via email to Find Your Feet Australia.
• Cancellation will also take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated by Find Your Feet and if the guides acting on behalf of the company are unable to contact you or locate you.
• No refund will be paid if you voluntarily leave your tour after it has commenced. No refund will be paid if you need to leave the tour for reasons of bereavement, injury or illness. Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Find Your Feet Australia
Cancellation requests by our guests must be provided in writing
All cancellations must be provided in writing to [email protected] and cancellation dates will be based on the date the cancellation request was received at Find Your Feet.
If you wish to cancel your tour, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice, cancellation will take effect subject to the following:
• If cancellation takes place more than 90 days prior to your departure date, your full deposit will be forfeited.
• If cancellation takes place less than 90 days prior to your departure date, 100% of the tour price will be forfeited.
• The date of cancellation is the date that Find Your Feet receives written notice via email of the cancellation. Cancellation requests must be submitted via email to Find Your Feet Australia.
• Cancellation will also take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated by Find Your Feet and if the guides acting on behalf of the company are unable to contact you or locate you.
• No refund will be paid if you voluntarily leave your tour after it has commenced. No refund will be paid if you need to leave the tour for reasons of bereavement, injury or illness. Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Find Your Feet Australia
- Cancellation due to tour booking numbers
- Find Your Feet Australia reserves the right to cancel any tour prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of the tour price paid by you. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes). Whilst minimum numbers vary depending on the tour, all Tasmanian tours with a minimum of 2 international guests (non-Australian citizens travelling from abroad) are guaranteed to depart.
- Route changes, Postponement, Cancellation or Delay
- All of our Tours take place in special cultural, wilderness or remote area settings. Nature can be a beautiful and an unpredictable thing. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats (e.g. bushfires, heavy snow, unsafe weather conditions, disease outbreaks, pandemics or any risk that cannot be mitigated and which may cause a risk to the health and wellbeing of our guests and guides) we may need to cancel or modify a Tour with very little notice and this could even occur after the Tour has commenced.
- Whilst highly unlikely, if we need to cancel a tour more than 90 days prior to departure, we will refund the cost of the Tour less your booking deposit.
- If we need to cancel a tour within 90 days prior to departure, we cannot under any circumstances provide a refund of any payments associated with your tour. However, we will do our best to provide a replacement Tour at a later date and transfer any payments to this new tour. Any other costs associated with travel to the designated pick up point, overnight accommodation, meals, etc will not be covered by us. Some travel insurance companies may cover you under these circumstances.
- Therefore, Find Your Feet Australia reserves the right to:
- cancel or modify any routes within the tour or objectives set out in the itinerary; or
- substitute different or equivalent routes within the tour in place of cancelled, or modified routes, or
- postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Find Your Feet Australia, it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous, or;
- due to any other adverse or threatening conditions whether political, military, terrorist, health pandemic, or public health concern, or;
- if, in the absolute discretion of Find Your Feet Australia, there is a likelihood of any such event occurring which may impact upon the safety of the participants and tour leaders, or;
- if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or;
- for any other reason considered necessary by Find Your Feet Australia.
- All of our Tours take place in special cultural, wilderness or remote area settings. Nature can be a beautiful and an unpredictable thing. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats (e.g. bushfires, heavy snow, unsafe weather conditions, disease outbreaks, pandemics or any risk that cannot be mitigated and which may cause a risk to the health and wellbeing of our guests and guides) we may need to cancel or modify a Tour with very little notice and this could even occur after the Tour has commenced.
- Find Your Feet Australia also reserves, in its absolute discretion, the right to cancel any tour due to any government travel warning or advice from our advisors, or any change in such warning or advice.
Cancellation requests by our guests must be provided in writing
All cancellations must be provided in writing to [email protected] and cancellation dates will be based on the date the cancellation request was received at Find Your Feet.
Do you have a single supplement option?
Where possible, accommodation is twin share (on some tours, room numbers may vary to suit the needs of a particular accommodation option). We will endeavour to ensure that single travellers will share with the same gender; however this cannot be guaranteed as it will be determined by the makeup of the group. Mixed gender sharing is deemed acceptable on Find Your Feet Tours. If a single room is requested, a supplementary price will be required but this will vary depending on the tour selected. For some tours the provision of single supplements is not possible. Single supplements need to be stipulated at the time of booking by contacting our office staff. We will endeavour to accommodate such requests.