BOOKINGS
Which Find Your Feet Tour should I choose?
We provide a range of tours to suit the need of every trail runner. Our classifications are:
- Discovery Tours – Perfect for runners new to the trails or worried about fitness (or taking too many photos!)
- Moderate Tours – Seeking a challenge? Our moderate tours suit the more experienced trail runners and we have set some basic mandatory criteria for athletes seeking a place on these tours.
- Advanced Tours – These tours are reserved for the very experienced and fit trail runners who have prior ultra running experience. For safety reasons, on these Advanced tours, we require every runner to meet a number of mandatory criteria.
Still not sure? Contact us today and we will happily direct you towards the most appropriate tour for your needs.
How many guests attend a Find Your Feet Tour?
Each tour is limited to only 8 - 14 guests, depending on accommodation & transport options available. Your tour will always be hosted by at least two expert Find Your Feet guides. If we do the sums, this is a potential 10 - 16 new trail running friends!
How do I book?
To reserve your place on one of our tours, follow the 'Book Now' button from your chosen Tour. You we be required to complete the deposit payment via the Find Your Feet Australia website. Upon receiving your deposit payment, we will email you and ask you to complete our online Personal Details Form. This form also acts as your indemnity and confirmation that you agree to our terms and conditions. Should you choose to not accept our terms and conditions, we will provide a full refund of your deposit. Your deposit becomes a non-refundable deposit as soon as we receive your completed Personal Details Form and we accept & notify you of your place on the tour.
If you are having any troubles or concerns regarding booking, please either phone our reservations team or email us.
If you are having any troubles or concerns regarding booking, please either phone our reservations team or email us.
What deposit do I need to pay?
All bookings will require an initial non-refundable/non-transferable $450 deposit to secure your place on our tour. The remaining amount will be required approximately 90 days prior to trip departure.
If you are having any troubles or concerns regarding booking, please either phone our tours team or email us.
If you are having any troubles or concerns regarding booking, please either phone our tours team or email us.
Do I need travel insurance?
Travel Insurance is a mandatory requirement of participating in one of our Find Your Feet Tours.
When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects. We highly recommend choosing a travel insurance provider who covers expenses associated with Covid-19. Please see our Covid-19 Safety Q&A page for more information.
When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects. We highly recommend choosing a travel insurance provider who covers expenses associated with Covid-19. Please see our Covid-19 Safety Q&A page for more information.
What if I have current medical conditions?
Medical Forms and Doctors Certificates - Anyone with a pre-existing medical condition is required to disclose it on their Medical & Indemnity Form and may be required to supply a doctor’s certificate or complete a confidential medical questionnaire.
Runners 69 years of age or older - must supply a doctor’s certificate stating that they are in good physical condition and that there are no known ailments or pre-existing medical conditions likely to prevent them from completing the tour.
Runners 69 years of age or older - must supply a doctor’s certificate stating that they are in good physical condition and that there are no known ailments or pre-existing medical conditions likely to prevent them from completing the tour.
Do you have a single supplement option?
Where possible, accommodation is twin share (on some tours, room numbers may vary to suit the needs of a particular accommodation option). We will endeavour to ensure that single travellers will share with the same gender; however this cannot be guaranteed as it will be determined by the makeup of the group. Mixed gender sharing is deemed acceptable on Find Your Feet Tours. If a single room is requested, a supplementary price will be required but this will vary depending on the tour selected. For some tours the provision of single supplements is not possible. Single supplements need to be stipulated at the time of booking by contacting our Tours Team. We will endeavour to accommodate such requests.
Can I amend or transfer my departure date?
AMENDMENTS/TRANSAFERS:
AMENDMENTS: If you wish to make amendments to your tour arrangements, you must notify Find Your Feet Australia in writing via email. Each amendment to your tour arrangements will incur a $50 administration fee and you will be liable for any increase in airfares or operational expenses occasioned by the amendment. All administration fees must be paid before departure.
TRANSFERS: If you wish to transfer from one tour to another, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice the transfer will take effect subject to the following.
Amendment & Transfer requests by our guests must be provided in writing
All requests must be provided in writing to [email protected] and amendment or transfer dates will be based on the date the request was received at Find Your Feet.
AMENDMENTS: If you wish to make amendments to your tour arrangements, you must notify Find Your Feet Australia in writing via email. Each amendment to your tour arrangements will incur a $50 administration fee and you will be liable for any increase in airfares or operational expenses occasioned by the amendment. All administration fees must be paid before departure.
TRANSFERS: If you wish to transfer from one tour to another, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice the transfer will take effect subject to the following.
- Transfers may only be made to another tour to commence within 12 months of your original departure date and
- The booking deposit will be forfeited, however any payments made against the tour final invoice will be applied to the new tour invoice. A subsequent invoice will be issued for the cost of the booking fee for the new tour.
Amendment & Transfer requests by our guests must be provided in writing
All requests must be provided in writing to [email protected] and amendment or transfer dates will be based on the date the request was received at Find Your Feet.
What is your cancellation policy?
Cancellation by Guest
If you wish to cancel your tour, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice, cancellation will take effect subject to the following:
• If cancellation takes place more than 90 days prior to your departure date, your full deposit will be forfeited.
• If cancellation takes place less than 90 days prior to your departure date, 100% of the tour price will be forfeited.
• The date of cancellation is the date that Find Your Feet receives written notice via email of the cancellation. Cancellation requests must be submitted via email to Find Your Feet Australia.
• Cancellation will also take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated by Find Your Feet and if the guides acting on behalf of the company are unable to contact you or locate you.
• No refund will be paid if you voluntarily leave your tour after it has commenced. No refund will be paid if you need to leave the tour for reasons of bereavement, injury or illness. Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Find Your Feet Australia
Cancellation requests by our guests must be provided in writing
All cancellations must be provided in writing to [email protected] and cancellation dates will be based on the date the cancellation request was received at Find Your Feet.
If you wish to cancel your tour, you must notify Find Your Feet Australia in writing via email. Once Find Your Feet Australia receives your notice, cancellation will take effect subject to the following:
• If cancellation takes place more than 90 days prior to your departure date, your full deposit will be forfeited.
• If cancellation takes place less than 90 days prior to your departure date, 100% of the tour price will be forfeited.
• The date of cancellation is the date that Find Your Feet receives written notice via email of the cancellation. Cancellation requests must be submitted via email to Find Your Feet Australia.
• Cancellation will also take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated by Find Your Feet and if the guides acting on behalf of the company are unable to contact you or locate you.
• No refund will be paid if you voluntarily leave your tour after it has commenced. No refund will be paid if you need to leave the tour for reasons of bereavement, injury or illness. Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Find Your Feet Australia
- Cancellation due to tour booking numbers
- Find Your Feet Australia reserves the right to cancel any tour prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of the tour price paid by you. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes). Whilst minimum numbers vary depending on the tour, all Tasmanian tours with a minimum of 2 international guests (non-Australian citizens travelling from abroad) are guaranteed to depart.
- Route changes, Postponement, Cancellation or Delay
- All of our Tours take place in special cultural, wilderness or remote area settings. Nature can be a beautiful and an unpredictable thing. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats (e.g. bushfires, heavy snow, unsafe weather conditions, disease outbreaks, pandemics or any risk that cannot be mitigated and which may cause a risk to the health and wellbeing of our guests and guides) we may need to cancel or modify a Tour with very little notice and this could even occur after the Tour has commenced.
- Whilst highly unlikely, if we need to cancel a tour more than 90 days prior to departure, we will refund the cost of the Tour less your booking deposit.
- If we need to cancel a tour within 90 days prior to departure, we cannot under any circumstances provide a refund of any payments associated with your tour. However, we will do our best to provide a replacement Tour at a later date and transfer any payments to this new tour. Any other costs associated with travel to the designated pick up point, overnight accommodation, meals, etc will not be covered by us. Some travel insurance companies may cover you under these circumstances.
- Therefore, Find Your Feet Australia reserves the right to:
- cancel or modify any routes within the tour or objectives set out in the itinerary; or
- substitute different or equivalent routes within the tour in place of cancelled, or modified routes, or
- postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the tour) any such aspect of the tour if, in the absolute discretion of Find Your Feet Australia, it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous, or;
- due to any other adverse or threatening conditions whether political, military, terrorist, health pandemic, or public health concern, or;
- if, in the absolute discretion of Find Your Feet Australia, there is a likelihood of any such event occurring which may impact upon the safety of the participants and tour leaders, or;
- if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or;
- for any other reason considered necessary by Find Your Feet Australia.
- All of our Tours take place in special cultural, wilderness or remote area settings. Nature can be a beautiful and an unpredictable thing. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats (e.g. bushfires, heavy snow, unsafe weather conditions, disease outbreaks, pandemics or any risk that cannot be mitigated and which may cause a risk to the health and wellbeing of our guests and guides) we may need to cancel or modify a Tour with very little notice and this could even occur after the Tour has commenced.
- Find Your Feet Australia also reserves, in its absolute discretion, the right to cancel any tour due to any government travel warning or advice from our advisors, or any change in such warning or advice.
Cancellation requests by our guests must be provided in writing
All cancellations must be provided in writing to [email protected] and cancellation dates will be based on the date the cancellation request was received at Find Your Feet.